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Repair Statement
When sending knives to Case, please be sure to note if the knife has sentimental or collectable value. Knives covered under the warranty that cannot be repaired, are replaced. If a knife is replaced, the owner does not receive the original knife back. If a knife has sentimental or collectable value, we will return the original knife and not replace as noted. You will be contacted by mail if repair charges apply. Some knives cannot be repaired depending on the limited availability of parts. Case will furnish a currently manufactured item that most closely matches the item sent in for repair. Please allow 4 to 5 weeks for servicing. We recommend that you insure your package. Email the repair center at repair@wrcase.com
Repair Letters
“I cannot express the sincere appreciation for the wonderful service extended by your company. Today there is almost no existing companies that really care about their customers or their own reputation. There will never be any other brand of knife in my pocket other than a Case knife.”
Cecil P. (Auburn, CA)
“I just wanted to tell you how much I appreciate the service you provide. The knives have returned to me in ‘like new’ condition. I can’t believe how good they look. I tell everybody, ‘That’s why you buy a Case knife.’Made in American and restored in America…”
Edmond P. (Munford, AL)
“…thank you so much for the excellent job on repairing my old Case knife I sent in for repairs. I couldn’t believe it was the same knife I sent you. My father would be proud to see it looking like this. I will keep it put up and someday give it to my grandson!”
Terry W. (Bloomington, IN)
“Thank you so much for the beautiful repair on my beloved CopperLock…I think you guys are the best thing since mashed potatoes and gravy.”
- Gabriel L. (South Lake Tahoe, CA)
“Thank you for the fine, outstanding job of repairing my knife. I’ve had this knife for over 40 years and will hand it down to my son.”
– Nick C. (Victoria, TX)
Click here to read more repair letters
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