Customer Awareness Statement

The blades that go into every Case knife are honed to an extremely sharp edge. We ask that you be very cautious when opening, using, or sharpening this product. Case knives are intended to be used as a working tool, they are not weapons and should not be used as such. If an injury occurs during use (or misuse) of a Case knife, this is a risk that our customers assume and Case can in no way be held accountable. Our customers expect Case to deliver high-quality, razor-sharp knives; in turn, we ask each customer to use our product safely and wisely.

Minimum Order Requirements for Imprinting


Twenty-five (25) units per item

Sample Policy


Random samples are available for purchase upon request. Pre-production samples for approval are available upon request and will be considered part of the order. There will be an additional art charge for any change in artwork after a pre-production sample is produced.

Cancellation Charges


Orders cancelled during production will be charged for work completed at the time of cancellation.
(Including artwork/setup fees)

Returns


All merchandise is sold on a final sales basis. If products are being considered on programs requiring a return privilege, a specific written agreement must be obtained from Case Cutlery. No returns possible on imprinted items.

Production Time (approximate)*


New or revised copy with
  • Pre-Production sample................. 5 - 6 weeks
  • New or revised copy..................... 4 - 5 weeks
  • Exact repeat order........................ 2 - 4 weeks

Call for exact lead-time at time of placing order.


*All orders are accepted subject to availability of materials and component parts. W.R. Case & Sons Cutlery accepts no liability for inability to ship any orders due to material or part shortages. Please check for availability before placing orders.

Sales Tax


State and local sales tax will be charged on each order based upon the tax rates or the shipping address. No sales tax will be charged if sales tax exemption certificate is supplied.

Logo Set-Up Charge


There will be an initial fee for artwork/logo set-up. If artwork creation and/or modifications are requested, the set-up cost must be quoted on an individual bases. Artwork will remain on file at Case Cutlery for a three-year time period. There is no set-up charge for straight-line type.

Artwork Guidelines


Artwork should be submitted in one of the following formats:

Digital Vector File: created in a program such as Adobe Illustrator or Corel Draw and saved as an EPS, AI, or CDR file.

Digital Raster or Bitmap File: 300 DPI or greater and saved as a JPEG or TIFF file.

Camera Ready Black and White Artwork

Photography Disclaimer


The artwork, designs, and trademarks imprinted on products displayed in this catalog are reproduced only as examples of the types and quality of decorated products available. They are not intended to represent that the products are either endorsed by or produced for the owners of the artwork, design, or trademark.

Artwork Disclaimer


W.R. Case & Sons Cutlery Company has sole discretion to accept or reject artwork or images to be placed on any product offered. We also reserve the right to reject artwork based on copyright infringement, unless written permission from the source accompanies the order/artwork. Anyone submitting artwork agrees to indemnify W.R. Case & Sons Cutlery for any alleged copyright infringement.

Case Repair Statement


As stated in warranty, Case will attempt to repair any knife that may have defect in materials or workmanship. If repairs cannot be made in such cases, we will offer you a new knife. However. if the knife holds sentimental value or is a collectors item and cannot be repaired, Case is not responsible for offering a replacement or repayment that is equal in value. Case will furnish a currently manufactured item that most closely matches the item sent for repair.